Privacy Policy

1. Introduction

VibePic.ai (hereinafter referred to as "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website, mobile applications, and other related platforms (collectively referred to as the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

2. Non-Personal Information

Analytics and Performance Data: We use analytics tools to collect non-personal information about the performance of the Services, such as page load times, error rates, and traffic sources. This information helps us improve the quality and performance of the Services.

Device and Connection Information: We collect information about your device, such as the device type, operating system, and mobile network information. This information is used to optimize the Services for your device and to provide a seamless user experience.

3. How We Use Your Information

3.1 Analytics and Research

We use analytics tools to analyze the usage patterns and trends of the Services. This helps us gain insights into user behavior, measure the effectiveness of our marketing and advertising efforts, and make data-driven decisions to improve the Services.

We may also conduct research and testing to evaluate new features, products, or services. Your data may be used in these activities to help us understand how users respond to different changes and to improve the overall user experience.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your personal information with third-party service providers (such as Google, Cloudflare, and Microsoft) who assist us in operating the Services, providing services to you, or conducting analytics and research. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was shared.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, regulation, or legal process, such as a court order, subpoena, or government investigation. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and the applicable privacy policies of the new entity.

5. GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) in the European Union. If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, including the right to access, correct, delete, and port your personal information, as well as the right to object to or restrict the processing of your information. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

5.1 Data Retention under GDPR

Usage information and analytics data will be retained for 3 months. This period is sufficient for us to analyze trends, improve the Services, and measure the effectiveness of our marketing campaigns. After this time, the data will be anonymized or deleted.

6. Do Not Sell My Personal Information

We do not sell your personal information to third parties for monetary consideration. However, as described in the "Data Sharing and Disclosure" section above, we may share your information with third-party service providers and in certain legal circumstances.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These security measures include physical, technical, and administrative safeguards, such as firewalls, encryption, access controls, and employee training. However, no security system is 100% secure, and we cannot guarantee the absolute security of your personal information.

8. User Liability

If your content infringes on the rights of others, you will be solely responsible for such infringement. This includes any claims arising from the input you provide to VibePic, the combination of your input with the generated content, or the use of the generated content in a way that violates the intellectual property rights of third parties.

9. Account Freezing

9.1 Violation of Terms of Service

• Unauthorized Access and Use: If you attempt to gain unauthorized access to other users' accounts, or use the Services in a way that violates the security or integrity of the system. For example, using automated scripts or bots to perform actions on the Services without our prior written consent.
• Inappropriate Content: Posting, uploading, or sharing content that is illegal, offensive, defamatory, harassing, or violates the intellectual property rights of others. This includes but is not limited to pornographic content, hate speech, and copyrighted materials without proper authorization.
• Commercial Misuse: Using the Services for commercial purposes that are not permitted by our terms of service. For instance, using the Services to conduct large-scale advertising or spamming activities.

9.2 Suspected Fraudulent Activities

• Payment Fraud: If there are signs of fraudulent payment activities, such as using stolen credit card information, making unauthorized transactions, or engaging in chargeback fraud.
• Account Manipulation: Creating multiple accounts for the purpose of manipulating rankings, votes, or other aspects of the Services. This also includes using fake identities to gain an unfair advantage.

9.3 Non-Compliance with Applicable Laws and Regulations

• Legal Violations: Any action that violates local, national, or international laws and regulations. For example, using the Services to engage in money-laundering, drug-related activities, or other illegal business operations.

9.4 User Remedies after Account Freezing

Notification

Once your account is frozen, we will provide a notification on the client interface when you are using our Services. The notification may inform you that your account has been frozen and provide instructions on how to proceed, but will not disclose the specific reason for the freezing.

9.4.1 Appeal Process

• Appeal Submission: If you believe that your account has been frozen in error, you can submit an appeal within 7 days from the date of the freezing notification. To submit an appeal, please send an email to care+vibepic@sider.ai with the following information:
• Your account ID or registered email address.
• A detailed explanation of why you believe the account freezing is incorrect.
• Any supporting evidence that you may have, such as transaction receipts, communication records, etc.
• Review and Response: Our team will review your appeal within 7 business days. After the review, we will send you a response via email indicating whether the account freezing will be lifted or not.

9.4.2 Re-evaluation Mechanism

• In case you are not satisfied with the outcome of the appeal, you can request a re-evaluation within 7 days from the date of the appeal response. To request a re-evaluation, please send an email to care+vibepic@sider.ai with the same information as in the appeal, along with a brief statement explaining why you believe a re-evaluation is necessary.
• Our senior management team will conduct a re-evaluation of your case, and you will receive a final decision within 7 business days.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make changes to this Privacy Policy, we will post the updated version on our website and indicate the date of the last update. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: care+vibepic@sider.ai